I'm Niño Chung — a Customer Success Manager with 8+ years across global SaaS & BPO. I accelerate time-to-value, automate workflows, and protect net revenue retention — and on the side, I design & build high-converting landing pages.
Outcomes from across the portfolio — measured, shipped, and repeatable.
Grew the delivery team from 3 to 10 hires at 2nd Office Inc. while standardizing QA frameworks.
Optimized customer feedback protocols and hands-on support workflows.
Coordinated localized delivery workflows for demanding legal accounts at Lionbridge.
Secured system expansion & upsell opportunities across eComEngine portfolios.
Plug in your metrics to project the recurring revenue I can recover, safeguard, and scale over a 12-month tenure.
Beyond Customer Success, I design and build conversion-focused landing pages and funnels end-to-end — strategy, copy, design, and code. Hover a card to preview the live build; click through to explore the real thing.
A science-led skincare clinic page: editorial-luxury layout, botanical sage palette, treatment showcase, and trust-building social proof — engineered for consultation bookings.
A curated listings page for architectural homes & estates: warm cream-and-clay palette, immersive property showcase, and a refined enquiry flow built to drive qualified viewings.
A live-webinar registration funnel that turns expertise into a premium coaching offer — curriculum, coach bio, proof, and FAQ, capped by a final CTA with a live countdown and seat-scarcity. Built GoHighLevel-ready.
More landing-page & funnel builds available on request — each one strategy-first, hand-coded, and tuned for conversion.
8+ years of Customer Success across global SaaS & BPO.
Filter platforms by specialization domain.
Coordinate on how I can protect and scale your portfolios — or design your next landing page.
Skip the back-and-forth. Book a 30-min slot directly on my calendar.
Book a 30-min call →